Returns & Exchanges

At Natralii, we want you to love your sustainable fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items in their original condition. If your new piece doesn't fit perfectly or meet your expectations, we are here to help you find the right match.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all garment tags are attached and the items are free from wear.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.