Frequently Asked Questions
Everything you need to know about shopping with Natralii.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Every product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are Natralii products sustainably made?
Yes, we prioritize ethical manufacturing and sustainable materials. Our collections use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.